Privacy Policy LadaRussia.com
Here we are LadaRussia.com, we take
your privacy seriously, please read our privacy policy carefully to get a clear
understanding of how we collect, use, protect or otherwise handle your
Personally Identifiable Information in accordance with our website. This Policy
applies to our use of any and all Data collected by us in relation to your use
of our Website.
What personal information do we collect from
the people that visit our website?
When ordering or registering on our
site, as appropriate, you may be asked to enter your name, email address,
mailing address, phone number or other details to help you with your
experience. We may also collect notes from any conversations we may have with
you regarding an order, complaint or inquiry.
If you use social media to contact or interact with us, your user name or
contact details may be collected in order to help us respond to you.
See our cookie policy for information on the use of cookies in your web
browser. You can also amend your preferences here.
When do we collect information?
We collect information from you when you register
for an account on our website, place an order, contact us by any method of
communication including on social media, or enter information on our website.
How do we use your information?
We may use the information we collect from you when
you register, make a purchase, respond to a survey or marketing communication
or surf the website in the following ways:
- To process and fulfil an order you have made
via our website.
- To follow up with you after correspondence
(live chat, email, phone or social media inquiries)
- To inform you of updates regarding any active
orders.
- To contact you in the unlikely case of any
safety issue or product recall.
- To quickly process your transactions.
- To improve our website in order to better
serve your requirements.
- With your consent, to administer a contest,
promotion, survey or other site feature. To personalize your experience
and to allow us to deliver the type of content and product offerings in
which you are most interested. To ask for ratings and reviews of services
or products
The legal bases on which we collect your
information
Our company has lawful grounds on which to collect
and process your personal data for a number of reasons. These include;
To fulfil our contractual obligations
– i.e. When you place an order with us for home delivery, we will collect your
address and contact details and provide them to our trusted couriers, in order
to deliver your purchase successfully.
Please note: Your parcel will be distributed with any one of the following
companies dependant on its weight and delivery location: Itella, DPD,
Pasts.LV
Customer consent – Under some circumstances, we can collect and process your
data with your consent. (i.e. If you choose to receive our promotional emails
or newsletters.)
How do we protect your information?
Your personal information is contained behind secured networks and is only
accessible by a limited number of persons who have special access rights to
such systems, and are required to keep the information confidential.
We implement a variety of security
measures when a user places an order enters, submits, or accesses their
information to maintain the safety of your personal information.
All card transactions are processed through a gateway provider and are not
stored or processed on our servers.
Cookie Policy
Cookies are small files containing
text, that a site or its service provider transfers to your computer through
your Web browser. They then enable the systems of the site or service provider
to recognize your browser and capture and remember certain information.
Types of Cookies we use:
First-Party Cookies
Set by us here at LadaRussia.com,
these cannot be turned off as they are essential to the functioning of our
website, and in most cases cannot identify a user personally.
We use these cookies to:
- Help keep you attached to the shopping basket
you add your parts to.
- Save preferences for future visits.
Third-Party
Cookies
Third-party cookies are set by
Metrika.yandex.ru, which allows us to compile aggregate data about site traffic
and interactions, and to monitor the effectiveness of our advertising
campaigns, in order to offer better site experiences in the future and to
improve our marketing.
To change your preferences for cookies, you can use the toggle at the bottom of
the page.
You can also control cookies through
your browser settings. Since every browser is different, please consult your
browser's documentation to learn the correct way to modify your cookies.
Third-party disclosure
In order to provide a good service to
our customers, we sometimes share your personal data with trusted third
parties.
I.e. Delivery couriers, IT companies who may support our websites and business
systems. Or, based on your consent, marketing communications companies such as
MailChimp who facilitate the email distribution of our promotional newsletters
and offers.
We work closely with these companies and only provide the information required
in order for the specific task requested of them to be carried out efficiently.
We do not sell, trade, or otherwise transfer your personal data to outside
parties for any reason than our legitimate interest in conducting our business,
or serving our users. We may also release information when it's release is
appropriate to comply with the law, enforce our site policies, or protect ours
or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to
other parties for marketing, advertising, or other uses.
Your
rights
Please see below for information on
your rights over the personal data we collect;
- You have the right to request access to any
personal data we hold about you.
- You have the right to request corrections to
your personal data if it is incorrect, incomplete or obsolete.
- You have the right to request we stop any
consent-based processing of your personal data after you withdraw that
consent, including email marketing.
- You have the right to change your mind at any
time and withdraw the consent that you have given to use your data.
- You have the right to request that your data
be removed from our database. In the event that you would like to request
data removal, please be advised that for accounting purposes we are under
a legal obligation to keep certain information for a period of time; such
as your name and address on invoices up to 6 years old. It is also in the
customer's benefit to allow LadaRussia.com to keep at least one piece of
contact information in the unlikely event we wish to contact you about a
product recall or potential safety issue.
You can opt-out of our newsletters
and marketing emails at any time by:
- Clicking the 'unsubscribe' link in the
marketing email we have sent you.
- Emailing us, either via our contact page or
directly to https://ladarussia.com/
- You will be notified of any changes to this
policy:
- On our Privacy Policy Page
You can make changes to the personal information we
hold about you:
- By emailing us at https://ladarussia.com/
- By logging in to your account on the website
Where customers choose to opt-in to our mailing
list, we agree to the following:
- Not to use false or misleading subjects or
email addresses.
- Identify the message as an advertisement in
some reasonable way.
- Monitor third-party email marketing services
for compliance.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link
at the bottom of each marketing email.
Contacting Us
If
you have any questions regarding this privacy policy, you may contact us using
the information below.